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商品編號: 9-800-251 出版日期: 2000/04/04 作者姓名: Hallowell, Roger;Darwall, Christina 商品類別: Service management 商品規格: 21p 再版日期: 2000/06/20 地域: Silicon Valley;California 產業: Computers & electronics 個案年度: 2000 - 2000
商品敘述:
Silicon Valley start-up Everdream wants to turn the provision of PCs to small business into a turnkey service including excellent 24/7 support. This case explores what this will take by focusing on the question of what, if anything, Everdream can guarantee.
涵蓋領域:
Computers;Entrepreneurship;Operations management;Service management;Internet
相關資料:
Case Teaching Note, (5-800-401), 13p, by Roger Hallowell;Case Teaching Note, (9-802-168), 25p, by Roger Hallowell;Supplement, (9-803-165), 3p, by Roger Hallowell
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